Throughout November 2019, the South Jakarta Transportation Department has handled 359 public complaints reported through the Citizen Relations Management (CRM) app.

South Jakarta Transportation Sub-department's Operational Control Division Head Leo Amstrong Manalu said those complaints consist of 292 reports about illegal parking, 33 reports about traffic jam, 3 reports about public transportation, 9 reports about traffic violations and 22 reports about traffic infrastructures.

"We do persuasive steps up to the rule of law stage with sanctions for tire valve stems removal operation," he said, Monday (2/12)

South Jakarta Transportation Sub-department Head Budi Setiawan added, through CRM app, the public could find out complaints channels that can be used to solve their problems

"The community reported and then followed up," he stated.