Pramono Commends Cengkareng Hospital Services

Jakarta Governor Pramono Anung visited Cengkareng Regional General Hospital (RSUD) in West Jakarta, on Thursday (10/16) to inspect its service and facilities.

"...to make this a role model for other hospitals to replicate,"

During the visit, Pramono praised the hospital, which is owned and managed by the Jakarta Provincial Government, for its quality of care and facilities, highlighting services such as a Patient Experience Officer and a dedicated Priority Waiting Room for the elderly and persons with disabilities.

"Upon entering RSUD Cengkareng, I must say this is one of the best hospitals owned by Jakarta Government. The facilities are excellent, the services are commendable, and they even have a Patient Experience Officer," Pramono shared.

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He expressed his admiration for the hospital’s amenities, such as its President Suite rooms. According to him, RSUD Cengkareng has 500 rooms, most of which are currently occupied.

Pramono added that the high standard of service at RSUD Cengkareng should serve as a role model for other regional hospitals, ensuring that patients receive optimal care with greater ease.

Governor also noted that patients he spoke with shared positive feedback about the hospital.

"Patients using wheelchairs and others expressed how helpful the services have been. They were very grateful and said the hospital's services are excellent. Therefore, I've asked Mrs. Ani to make this a role model for other hospitals to replicate," he mentioned.

In addition, Governor granted permission to Health Agency Head to improve executive services at the hospital. He emphasized that the current excellent service quality must be maintained.

"This is a very good facility. One of the hospitals that effectively seized the opportunity during the COVID period. And Alhamdulillah, it continues to be one of the best hospitals," he stated.

Regarding the development of healthcare facilities in Jakarta, Pramono said the Jakarta Provincial Government is currently working on improving the quality and services of regional hospitals.

"We're making improvements, including completing projects that were previously unfinished. I will push for their completion, and we also plan to build a type-A hospital in Jakarta," he added.

Meanwhile, Cengkareng Hospital Director, Lysbeth Regina Pandjaitan, explained that the Patient Experience Officer (PEO) was introduced to assist patients during registration or when mobility support, such as wheelchairs, is needed.

"We have Patient Experience Officer, or PEO. I came up with the idea after seeing people confused about registering and wheelchair users without assistance. That led us to introduce this service," she explained.

These officers are trained hospital staff equipped to provide the best possible assistance to patients. Nevertheless, she stressed that every patient is a priority at Cengkareng Hospital.