Hotel Receptionists in Jakarta Participate in ASEAN-Standard Training

The Jakarta Tourism and Creative Economy Professional Training Center (P4Ekraf) held the 2026 Receptionist Scheme Training and Certification for Tourism and Creative Economy Professional Workers at The Tavia Heritage Hotel, Central Jakarta, on May 19-20.

ASEAN-standard curriculum

This activity aims to improve the quality, competence, and competitiveness of hotel front office workers in Jakarta. The training was attended by 40 participants who successfully passed the administrative selection and pre-test stages. Participants attended an intensive training session, followed by the BNSP Competency Test on May 21, 2026.

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The Head of the Jakarta Provincial Tourism and Creative Economy Agency (Parekraf), Andhika Permata, stated that hotel receptionists play a strategic role in supporting global recovery and the advancement of Jakarta's tourism industry.

"Through the implementation of this ASEAN-standard curriculum, we are optimistic that the competitiveness of Jakarta's tourism destinations on the international stage will increase," he said, Friday (5/22).

Unlike previous years, the curriculum implemented this time refers to the ASEAN Toolbox, the highest tourism and hospitality education standard in Southeast Asia, and is equipped with special supporting materials regarding services for people with disabilities.

He assessed that receptionists are the front line and the first reflection of the quality of tourism services in Jakarta.

Andhika explained that participants were presented with various core competency units during the training, such as reservation management, financial transaction processing, conflict resolution, operational English communication, and special material entitled "Jakarta: An Inclusive, Disability-Friendly City."

Head of the Jakarta Province Tourism and Creative Economy Professional Training Center, Endrati Fariani, said that this commitment is a concrete manifestation of the government's efforts to facilitate the career advancement of local workers formally and free of charge.

The agency wants to ensure that all aspects of service in Jakarta's accommodation sector are on par with the standards of the best hotels in Southeast Asia.

"We pay great attention to the aspect of social justice by inserting materials on inclusive, disability-friendly cities, so that our receptionists are ready to provide excellent service that is equal and without discrimination to every guest who visits Jakarta," she said.

This strategic step is expected to directly address the needs of the business world and the tourism industry for skilled workers who are ready to work, professional, and able to boost the positive image of Jakarta tourism in the future.