City Awarded Best Practice for Citizens Complaint Service
Reported by Erna Martiyanti | Translated by Rizky Mawardi
Jakarta Provincial Government awarded Best Practice for Citizens Complaint Service for government category. The award was given because of its innovation for handling citizens complaint.
Thanks for our innovation in handling the citizens complaint
The award was given by Ministry of State Apparatus Empowerment and Bureaucracy Reformation.
Jakarta Head Dept. of Communication Informatics and Public Relation, Dian Ekowati, said the award was given based on city’s innovation in handling citizens complaint. One of the ways is providing Qlue to accommodate citizens complaint.
Complaint Service Via SMS Still Be ServedVia this application, the report will be directly responded by regional working unit via Crop application. Moreover, citizens will also know whether their report is responded or not.
“Thanks for our innovation in handling the citizens complaint,” she said, Sunday (10/30).
The award was given during 2016 National Forum of Public Service Innovation Replication held by the ministry in Bandung on October 26-27 ago.
At the same moment, Dian admitted her side also acknowledged the Jakarta Smart City as information portal in form of data, tracking, and real time view.
“We also held coaching clinic of Qlue and Crop applications,” she closed.
