Apparatus Heads must Be Responsive to Citizen Complaints
access_time March 28 2019 02:29 PM remove_red_eye 1164
Reported by Adriana Megawati | Translated by Nugroho Adibrata
Reported by Adriana Megawati | Translated by Nugroho Adibrata
Jakarta Governor Anies Baswedan revealed that Jakartans can convey their aspirations to the apparatus and can be immediately followed up via citizen relation management (CRM) application.
Even we can also see and monitor the results of each response and follow-up from apparatus heads
It was stated when he attended a town hall meeting about canal complaints integrated with CRM in Great Hall, Jakarta City Hall.
S. Jakarta Sudinhub Follows Up 4,170 Traffic Complaints"Even we can also see and monitor the results of each response and follow-up from apparatus heads," he expressed, Wednesday (3/27).
So his party will have objective data on their performance. If not, the response continues to be a record.
"My hope is our apparatus can be more responsive towards public complaints," he hoped.
