The action of public transport drivers who raise tariff unilaterally because of fuel (BBM) price hike is complained by the passengers. To resolve the matter, Jakarta Transportation Department sent out undercover officers to onboard public transports as passengers. If violation was found, they will take action.

The operation pattern is that our officers go onboard buses and do red-handed operation

“The operation pattern is that our officers go onboard buses and do red-handed operation,” told Head of Jakarta Transportation Department, Muhammad Akbar, Thursday (20/11).

In addition, Jakarta Transportation Department also opens complaint center for passengers who felt disadvantaged about unilateral tariff raise by public transport crews. They can call to (021) 3457471. The reports received will directly be followed up by the officers to take action against unruly public transport crews and operators.

“We urge the citizens to call to (021) 3457471 if found public transport driver raised the tariff. From the reports, officers will guard in terminals and main roads, so they can take action directly. Thus, the monitoring and control would be more effective,” stated Akbar.

Meanwhile, Head of Control and Operational Division for Jakarta Transportation Department, Syafrin Liputo, stressed that the public transport crews who raise tariff unilaterally will have their operational permit stopped and their vehicles grounded in Rawa Buaya Pool, Cengkareng, West Jakarta.

“We also hope for the citizens to directly report as soon as there is violation,” he said.