City Presents Various Public Service Innovations for Professional and Accountable Government

In this digital era, technology has become a necessity for everyone. Digital technology is also useful for improving public services within the scope of government, as well as making it easier for the public to access information about the government. Besides saving time, the public's ease of accessing information about administration in government has also become more efficient.

Technology that is developing today must be used to improve every aspect of life

Jakarta Governor, Anies Baswedan revealed that the process of digitizing information has been carried out by the Jakarta administration to accelerate the development of a better capital city.

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“Technology that is developing today must be used to improve every aspect of life. Therefore, we have made various breakthroughs to support easier and more efficient public services," he expressed, as quoted by Jakarta PPID''s press release, Sunday (10/8).

Digital Transmigration 

Current governance has optimized the use of digital technology, thus it is more transparent and accountable. Through Jakarta Smart City, the administration has a Rapid Community Response (CRM) application that is used by the ranks of the administration to resolve public complaints. Various public complaints can be resolved in less than 7 days. As of the second quarter of 2022, the target achievement of the completion of public complaints is 95%.

It is also presented through the jakarta.go.id website and the Jakarta Kini (JAKI) application. JAKI is a super application for Jakarta residents that functions to integrate information and public services in Jakarta by presenting features that are the result of collaboration with collaborators. Various information about the programs and policies of the administration can be accessed easily, quickly, effectively, efficiently, and monitored only via a smartphone.

In 2019, the one-stop integrated public service in the JAKI application has served 6 types of public service features such as Jaksurvei, JakLapor, JakRespons, JakWarta, JakSiaga, and JakIspu which have been accessed up to 1.2 million times. In September 2022, the application has been downloaded by more than 3.5 million residents of Jakarta and integrates more than 80 features that can be used by residents. It has also received more than 200,000 reports with a completion percentage of more than 90 percent.

The ease of access to information about Jakarta is also felt through the presence of the free JakWiFi internet network. As of August 2022, there are 9,302 JakWiFi points spread across the administrative area of Jakarta to Seribu Islands. It is intended to support the socio-economic activities of the community during the pandemic. This internet also supports the trend of working from anywhere (Work From Anywhere/WFA) for digital workers to support their activities. Hopefully, it can support the continuity between the technology that drives productivity and the city that also facilitates it.

As a commitment to realizing governance that is free from corruption, collusion, and nepotism, Jakarta has also implemented a whistleblower system via the Integrated Complaints System (SIPADU) channel that can be used by the State Civil Apparatus (ASN) to report alleged violations that indicate criminal acts. corruption in Jakarta. The system is a mechanism for submitting complaints about certain criminal acts that have occurred or will occur involving employees and other people carried out in the organization where they work, where the complainant is not part of the perpetrator of the crime he reports The whistleblower also does not need to worry, as their identity will be protected and will be protected if necessary.

Bureaucratic Reform

The use of digital technology in the implementation of government is also able to lead the administration to obtain an Unqualified Opinion consecutively for 5 years. Obtaining this WTP Opinion is the highest award from the Indonesian Supreme Audit Agency (BPK) for the accountability of financial management that has been carried out by the administration in the Regional Government Financial Report (LKPD) for the Fiscal Year 2021, with the achievement of completing the follow-up to BPK's recommendations of 86, 65% above the national average of 80%.

The achievement itself was successfully maintained for the first time in five consecutive years, where since 2010 the opinions obtained have been mixed, namely in 2010 receiving a Fair with Exceptions (WDP) opinion, 2011-2012 getting WTP, then 2013-2016 getting WDP, and 2017-2021 got WTP back.

Aside that, the administration for the first time in history, received an A predicate in Government Agency Performance Accountability (AKIP) with a score of 80.1 in the 2021 Government Agency Performance Accountability System (SAKIP) assessment. SAKIP is an integration consisting of planning, budgeting, and performance reporting in line with the implementation of the financial accountability system.

The SAKIP with A predicate is a pioneer in implementing integrated performance accountability through digital transformations such as e-SAKIP which is presented to improve ASN performance assessments under the administration based on integrated data and systems, via the CRM System, Community Service Satisfaction Survey, Evaluation Monitoring, and e-Musrenbang.

There is also an e-Order application, which is an online marketplace for MSMEs in Jakarta to promote products and services that are integrated with the government's procurement system for goods and services. As of September 2022, there are 3,232 MSMEs have joined the e-Order site with a transaction value of up to Rp 111 billion. All non-cash transactions are intended to minimize the opportunities for corruption.

In September 2022, Jakarta also received appreciation from the State Civil Apparatus Committee (KASN) regarding the meritocratic ecosystem through two awards, namely the Merit System and the Code of Ethics. The implementation of the 2022 Merit System managed to get a score of 335.5, namely in the "Very Good" category. While in the piloting of the 2021 NKK Implementation Compliance Level measurement, Jakarta got a score of 228, with an index of 0.76, namely the "High" category.