Jakarta Smart City Socializes CRM and Jak Lingko at Central Jakarta Mayor Office

Until today, Jakarta Smart City (JSC) Technical Unit (UPT) opens booth at Central Jakarta Mayor Office Plaza from 8 AM to 3 PM.

Our target is to help ASN in Central Jakarta Mayor Office to understand fully about reporting process in CRM application

"We open booth on August 22-23. Our purpose is to socialize civil apparatuses (ASN) in Central Jakarta Mayor Office about Jakarta Smart City, Quick Response Service (CMS), and Jak Lingko. Especially in using CRM and Jak Lingko application," stated Geovanni, JSC UPT Outreach Officer, Thursday (8/22).

He explained, CRM is an integrated application system of all citizen complaint channels that needs to be handled quick and properly by Jakarta Government. Through CRM, citizens can find information about varieties of complaint channels that can be accessed related to their problems.

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"Our target is to help ASN in Central Jakarta Mayor Office to understand fully about reporting process in CRM application. For information, we have added more complaint channels, from 8 into 12 complaint channels in total. Thus citizens can choose complaints channel according to their needs," he explained.

Central Jakarta Government Assistant, Sujanto Budiroso conveyed, his side is always fast in responding residents complaints through CRM. He instructs ASN in urban village, sub-district, and Regional Working Unit (UKPD) to handle CRM problem less than 6 hours.

"CRM handling in Central Jakarta runs well and we always get the best ranks because we can handle those complaints less than 6 hours," he asserted.