111,372 People Served Via PMPTSP Call Center Service
Reported by Aldi Geri Lumban Tobing | Translated by Maria Inggita
Jakarta Investment and One-Stop Integrated Service (PMPTSP) Department through Tanya PTSP Call Center 1500164 has served 11,372 people.
We always provide our best service to Jakartans through simplification
PMPTSP Department Head, Benni Aguscandra mentioned, 11,372 people has contacted PMPTSP Department through Call Center 1500164, live chat, and video call service via pelayanan.jakarta.go.id website.
"Most customers reached us for consultation and getting more information regarding our services, procedures to apply for license, complaining, and others," he said, Monday (2/3).
PMPTSP Completes 6.6 Million Applications for License and Non-License in 2019According to him, people who contacted Tanya PTSP call center and visited counseling service directly are mostly new customers who need a guide to apply for license.
"Some of them also ask us the procedures to apply for license and non-license documents via online," he added.
Regarding counseling service, his side recorded 6,426 people have visited Jakarta Public Service Mall to meet directly PMPTSP Service and Support Officer (SSO).
"In general, customers asked for licensing forms and required documents, detailed information regarding issuance process, its requirements, and assistance from submitting required documents to the license and non-license issuance," he mentioned.
In order to provide great service for all Jakartans, his side is committed to prioritize SETIA service values (Solution, Emphaty, Assertive, Innovative, and Reliable).
"We always provide our best service to Jakartans through simplification of licensing, service innovation, convenience and service approach," he said.
