Transjakarta Launches Priority Customer Pin

PT. Transportasi Jakarta (Transjakarta) launched Priority Customer Pin (Perista). The launch coincided with National Customer Day which is commemorated every September 4.

We hope customers in this category can get proper service

PT. Transjakarta President Director, Sardjono Jho ny Tjitrokusumo conveyed, Perista was provided to ensure customers with special needs and other priority customers such as pregnant women, elderly, and others to receive better service.

"We hope customers in this category can get proper service. In the future, we will continue to improve other services to provide easier access and convenience in using Transjakarta services," he mentioned.

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At this special moment, he added, PT. Transjakarta wanted to share happiness by giving attractive souvenirs to all customers who have been the key to Transjakarta's success.

Souvenirs were distributed to customers in Transjakarta bus shelters and iconic Transjakarta bus stops, such as Sarinah, Tosari, Bank INdonesia, Bundaran HI, Jatinegara, Cikoko, Cawang Station, Kebon Pala, and Juanda Bus stops.

"Without them, Transjakarta couldn't develop and evolve this far. This is a form of our gratitude to all people who have entrusted Transjakarta in their activities," he said.

Commemorating National Customer Day, his side also held online talk show themed "TiJe for All" and broadcast live via Zoom and Transjakarta's official social media.

"It is open discussion for public. We discuss about trends in society when using public transportation and inform the rights and obligations that can be given to customers," he stated.

According to him, this event was held as a form of Transjakarta's consistency in improving service quality thus it will be even better in the future.

"Many activities are limited during the pandemic, thus in order to adapt it, there are many adjustments. This condition is certainly not easy for Transjakarta, which operates in transportation sector, to serve the community like in normal condition," he expressed.

However, he continued, Transjakarta will continue to give optimal services for customers to make sure they can be safe and comfortable in using public transportation in the midst of this condition.

"We are very grateful to be able to accompany TiJe's friends in their journey, especially when they have to do activities outside during the pandemic. We are ready to accompany and innovate even better," he asserted.

Jakarta Transportation Agency (Dishub) Head, Syafrin Liputo conveyed, the National Customer Day is a special moment for transportation service providers as a reminder to continue providing the best service, in this case, Transjakarta management to TiJe's Friends.  

"Customers are king, they must get the best. PT. Transjakarta needs to concentrate on improving its services thus Transjakarta customers' trust is well maintained and there is satisfaction in using Transjakarta services," he conveyed.

He assessed that Transjakarta should give good transportation services to customers, including safety, security, discipline, comfort, affordability, and equality that are according to public service standards.

"This component is an important thing thus all Transjakarta customers get the same standard of service, both in main corridor, bus feeders, and mikrotrans," he closed.