Community Satisfaction Index towards Dukcapil Increases in 2021

The Jakarta Population and Civil Registration (Dukcapil) Agency has recorded positive achievements in 2021.

The positive performance continues to increase until it reaches 97.87 in the fourth quarter

Based on data from Jakarta Statistical Management Unit, the external Community Satisfaction Index (IKM) in Dukcapil reached the highest figure with a score of 97.87.

Jakarta Dukcapil Agency Head Budi Awaluddin mentioned the external IKM in the first quarter of 2021 was at 92.04. It increased to 95.44 in the second quarter, then 95.50 in the third quarter.

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"Thank God, the positive performance continues to increase until it reaches 97.87 in the fourth quarter. We are the regional apparatus with the highest score in Jakarta," he conveyed, Saturday (4/2).

He stated that internal IKM also increased from 94.91 in the first quarter to 95.85 in the fourth quarter of the same year.

"It can be achieved because of innovations and guidance to officers at population administration (adminduk) service counter," he added.

According to him, the agency was committed to providing the best service to the community. Thus, his side would give strict sanctions to officers who are proven to have committed illegal levies.

"Dismissal sanction for other individual service providers (PJLP) and severe sanctions for ASN," he asserted.

Moreover, all officers were also motivated to provide pleasant service and make people happy.

"When we have a clear goal, then it must be a guideline for officers at the counters or all services, from urban village to provincial levels in providing the best service," he said.

He also often made an unannounced inspection at Dukcapil service counters to ensure that the services were running well.

"Inspection is carried out to ensure the service is running well according to standard operating procedures (SOP)," he added.

The agency also provided door-to-door service to make it easier for the public to access its services.

"Door-to-door service is provided in residential areas through the KAMSA program which is an acronym for Kampung Sadar Adminduk (Population Administration Awareness Village). This service is also provided in schools for students who have turned 17 years old," he explained.

He asserted that various innovations and ease of access to Dukcapil services aim to provide a pleasant and convenient service for the community.

"This is also an important point in the community satisfaction index because they feel helped and facilitated," he closed.