PT Transportasi Jakarta (Transjakarta) implements new procedure for handling the left-behind items in all services starting from Bus Rapid Transit) BRT, Non BRT, and up to Mikrotrans. The policy is taken to improve the customer satisfaction.

Hopefully the new system will ease customers in reporting and taking back the left-behind items.

PT Transjakarta Public Relation and CSR Department Head, Ayu Wardhani said the left-behind items found in Transjakarta environment were no less than 1,000 items in 2024.

The items scattered at the Transjakarta bus stops and head office, were dominated by clothes, helmets, umbrellas, and lunch boxes.

"The low return rate of the items due to low customer and item ownership report," Ayu said, Monday (3/3).

She added that there are nine bus stops used as transit (storing the left-behind items temporarily). Those are Kali Besar, Juanda, CSW, Kampung Melayu, Pinang Ranti, Pluit, PGC, Pasar Senen and Kota.

Ayu continued that the temporary storage could be added up if needed.

"If the customer reports the lost item sooner, the item could be found quickly," she added.

Now Transjakarta presents new mechanism for this problem. The customer who feels lost the belonging may report to Omnichannel Transjakarta namely X: @pt_transjakarta, Facebook: PT Transportasi Jakarta, Instagram @infotije, Customer Care :1500-12 and WhatsApp number 0818 0450 0102.

After that, a link that must be filled in will be given to the customer. It aims to ease the officer to help finding the belonging. The customer will get a report ticket number and tracking code which is useful for checking latest report status.

If the customer finds someone else's belongings, please hand over to the Transjakarta Officer, either at the bus stop or at the Non BRT and Mikrotrans services.

Customers who have made a report will be contacted by Transjakarta officers for the returning process after running the data verification.