Mayor Syafrin Liputo Calls for Swift Action on Public Complaints

South Jakarta Mayor Syafrin Liputo is urging city agencies to sharpen their response to citizen feedback on the JAKI app and social media platforms.

This ensures faster resolutions and prevents issues from lingering unnecessarily

According to the Mayor, the surge in public complaints should be viewed as a valuable evaluation metric to level up the city's public service standards.

"Boost your digital competence, master effective communication in the digital public sphere, and establish a rapid response system across every service line," he expressed, Monday (7/6).

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He emphasized the need for a paradigm shift across all agencies: public service must move beyond reactive waiting.

"We need to be proactive—spotting and tackling problems on the spot. This ensures faster resolutions and prevents issues from lingering unnecessarily," he explained.

He hoped that the utilization of digital platforms will serve as proof that the South Jakarta City administration staff are capable of working professionally, responsively, and remain deeply committed to public service.

Meanwhile, South Jakarta Assistant Regional Inspector, Nirwan Nawawi, reminded all city agencies not to view public complaints as a burden.

"Every report, no matter how small, must be followed up swiftly and accurately," he added.

He pointed out that for technical service units, being slow to respond is not just a delay—it is a risk that could catch the Inspectorate’s unwanted attention.

"From our experience, when a report is ignored, the situation can snowball and even end up as a legal matter involving law enforcement," he explained.

He urged for the Citizen Rapid Response (CRM) and social media channels to be handled more effectively through seamless coordination across all city agencies. This proactive approach is vital to nip complaints in the bud before they spiral into bigger, more complicated issues.

"Hopefully, all feedback, even the most minor reports, will be addressed with clear communication and care. This approach is key to safeguarding high standards of public service and building a deeper bond of trust between the people and the administration," he remarked.