Kelapa Gading Sub-district, North Jakarta, provides open house concept for citizen who wants to complain this Saturday. It is done to make citizen feels comfort and served well.

We have open house concept for this service

"We have open house concept for this service. We provide snacks and beverage for citizens," said Manson Sinaga, Kelapa Gading Sub-district Head, Saturday (11/18).

Main lobby is specially designed to serve citizen who wants to complain. Citizen needs to fill the forms regarding identity, address, and the complaints. After that, citizen will be directed to wait while being served with snacks and warm drinks or mineral water.

"We directly handle citizen complaints. Related Satpel and I will process it if it can be handled at sub-district level. But if not, we will submit it to city level," he closed.