With Pro Sehat and Botika, Jakarta Optimizes COVID-19 Response Post

The Jakarta Health Office has made various efforts to contain the spread of COVID-19 outbreak. One of them is setting up the COVID-19 Response Post as an information service for residents regarding exposure to this disease.

This service certainly makes it easier for residents to get more information related to COVID-19

To optimize it, they are collaborating with the Pro Sehat and Botika in providing this information service. Pro Sehat is one of the digital health platforms in Indonesia and Botika is a company engaged in artificial intelligence for domestic children.

This collaboration comes in the form of a WhatsApp Chatbot feature at the COVID-19 Response Post. Residents are able to contact it at number 0813-883-76-955.

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"This service certainly makes it easier for residents to get more information related to COVID-19. Hopefully residents can take advantage of it thus they better understand the disease," disclosed Jakarta Health Agency Head, Widyastuti, as quoted by Jakarta PPID's press release, Sunday (5/2).

Here are the details of the information offered on this service include:

1. Screening and Rapid Test for COVID-19

2. Swab Inspection Information

3. Referral Hospital Information

4. Patient Management (Especially for Health Facilities and Health Workers)

5. Doctor Chat Consultation (Pro Sehat)

6. Other questions (Health Agency Post)

Residents could get COVID-19 screening services, including consulting a Pro Sehat Doctor via live chat, this feature allowed users to consult directly with a doctor without having to leave the house.

The way it works started with the system asking general questions regarding symptoms. After all the questions related to symptoms are answered, the application user would get the results of the screening, and get further suggestions. Even they could also find out the location of the closest referral hospital via sharing location via WhatsApp.

They could also call contact numbers 112 and 119 to get help related to COVID-19. Postal services 0813-883-76-955 and 0811-12-112-112 could also be contacted via direct telephone or WhatsApp. Currently, hundreds of thousands of messages had entered the COVID-19 Response Number under the Command Center which operates 24 hours every day.

"We are committed to continuing to strengthen 3T (Testing, Tracing, Treatment) in the prevention and control of COVID-19. We also remind people to be more active in increasing their immunity by consuming healthy food and drinks, and always applying 3M (wearing masks properly, washing hands with soap, and maintaining physical distancing up to one meter) when we are outside the house and when is interacting with other people. Avoid crowds, and reduce mobility outside the home," she closed.