PPAPP Agency Launches Moka Online App

Through the Integrated Service Center for the Empowerment of Women and Children (P2TP2A), the Jakarta Child Protection and Empowerment and Population Control (PPAPP) Agency, launched a website-based application 'Moka Online', which is an acronym for Online Case Monitoring.

Moka Online streamlines coordination among service personnel, strengthens case supervision and monitoring practices and prepares institutions for the digitalization era 4.0

This application was developed in collaboration with the agency with the Sayangi Tunas Cilik Foundation partners from Save The Children in Indonesia and Australian Aid.

Jakarta PPAPP Agency Head, Tuty Kusumawati said, the P2TP2A would continuously serve victims of violence against women and children during the pandemic and adapt to new habits by making various innovations.

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One of the innovations was by creating digitalization of monitoring, recording, reporting, coordinating, handling violence against women and children via Moka Online app.

"With this app, the UPT head and supervisor, in this case the Implementing Unit and Experts, can find out the progress of the case in real time. The confidentiality of data and information stored in this application is well protected using a server owned by the Jakarta administration," she expressed, Friday (7/2).

She explained that the officer receiving the complaint could record the complaint information through the complaint receipt form, verify the complaint information by sending a link to verify the victim's data, and ask for the supervisor's approval to follow up on the complaint information.

Then supervisors were able to receive case information sent by the complaint officer in real time anytime and anywhere.

"If the case matches the target criteria, they (supervisors) can approve the case and assign a case manager to manage the case, then the case status will change to Open. If this is not appropriate, it will be rejected so the status changes to Closed," she explained.

According to her, the assigned Case Manager could receive cases in real time anytime and anywhere. They could request an Informed Consent by sending a link to the client or and requesting it directly.

"They also record assessment results, formulate service delivery plans, and monitor the implementation of current service delivery in one application," she uttered.

She explained, for other service personnel such as advocates and paralegals, psychologists and counselors, as well as victims' companions to record and report the implementation of service delivery, the results achieved, to follow-up plans on the intervention implementation form.

"The Case Manager could apply for termination to the supervisor if the service objectives have been achieved. If approved, they may ask the client to sign the termination form and fill in the feedback by sending a link or in person," she explained.

She added all the information that had been inputted by the service personnel from the acceptance process to the termination, could be printed for archiving. Aside that, there is a data recap feature that makes it easier for the Data Team to analyze data and information related to the cases being handled.

"Moka Online streamlines coordination among service personnel, strengthens case supervision and monitoring practices and prepares institutions for the digitalization era 4.0," she stated.