Making E-ID card and KIA in Alpukat Betawi Can Send via GoSend

As part of its commitment to provide practical, fast, and secure online population administration services, the Jakarta Population and Civil Registration Agency (Disdukcapil) is cooperating with the digital on-demand service platform Gojek to integrate the Quick and Accurate Residential Document Service Access (Alpukat Betawi) application platform with GoSend instant delivery service and payment gateway solution Midtrans (part of GoTo Financial).

This breakthrough in service achievement needs to be continuously improved

Alpukat Betawi is a form of direct access for Jakarta residents to apply for population administration services. Through the website and application, they can propose population documents ranging from birth certificates, electronic identity cards (e-ID Card), family cards (KK), child identity cards (KIA), changes in biodata, to death certificates online.

Not only that, payments for the GoSend service can also be made in this application via a QRIS scan and using GoPay, which is presented through the integration of the Betawi Avocado platform with the Midtrans payment gateway.

Want to Enroll Children to School? Check Your NIK at Alpukat Betawi App

Jakarta Disdukcapil Head Budi Awaludin disclosed that every resident of Jakarta needs a fast and efficient population service. Since last month, the printing of the e-ID Card and KIA could be completed in 15 minutes from the previous one in about 1 hour.

Based on the data, Jakarta has 11,261,595 inhabitants. Of that total, throughout 2021, the agency processed at least 350,000 population documents via the Alpukat Betawi platform.

"This breakthrough in service achievement needs to be continuously improved, one of which is through collaborative efforts with the Gojek ecosystem," he expressed, Thursday (5/12).

He went on to say that residents who used GoSend services for managing residence documents through this application would immediately get a maximum shipping discount of Rp 6,000 during the period from May 12 to 26, 2022.

To ensure the security, confidentiality, and accuracy of the documents, the registration number and GoSend partner information will be recorded in the system. The documents to be sent would be put in a sealed envelope and the clerk would match the document number and the delivery order number at the time of pick up.

"I believe this integration makes our services more optimal and transparent as they are centered on one application. Our main goal is to provide services that are pleasant and happy for the community thus easy, fast, accurate, and complete services can be realized," he asserted.

Government Relations and Public Policy Gojek Director Dyan Shinto Ekoputri explained that residents could directly order GoSend Instant and SameDay services on the application for sending issued e-ID cards and KIA documents.

They would be much easier, as they can get all the benefits of the service through just one application and can be used anywhere. They could even order GoSend and monitor delivery status via live tracking directly.

She added this collaboration increased time effectiveness and efficiency in the flow of document management to realize fast delivery of population documents for residents. Moreover, 50% of applications for residence documents are now done online amid the pandemic.

"This is one of Gojek's ongoing efforts to support government innovation by presenting technology as a solution to improve the quality, accessibility, and convenience of public services," she said.