You don't have javascript enabled. Good luck with that.
Pencarian
Indeks Kepuasan Pengguna MRT di 2021 Meningkat
....
photo Istimewa - Beritajakarta.id

MRT Customer Satisfaction Index Continues to Show Improvement

The MRT Jakarta's Customer Satisfaction Index (CSI) in 2021 has reached 88.29 which is higher than in 2020 with a score of 86.64.

The MRT Jakarta's CSI performance in 2021 shows improvements in all parts than the previous year

PT MRT Jakarta (Perseroda) President Director William P. Sabandar said that his side was collaborating with IPSOS, a multinational research company, to measure the CSI. The research was conducted on customers before and after using the MRT service.

"The MRT Jakarta's CSI performance in 2021 shows improvements in all parts than the previous year," he mentioned, Wednesday (5/25).

MRT Jakarta: Most Passengers Seen in May 2020 Amid Covid-19

He explained that the MRT user experience factor with the highest performance was on Journey on-Board with a score of 92.62. It was higher than in 2020 which recorded an index of 87.98.

Overall, a positive trend was seen in all aspects with the highest increase in the People aspect in the Pre-Journey section. According to the research, the Pre-Journey in collaboration with Jaklingko reached 91.26 or higher than the previous year's score of 85.71.

Furthermore, when compared to the industry average, the MRT Jakarta's satisfaction index is relatively higher. The CSI can only be equated with the automotive industry.

"The cleanliness, comfort, and security are the main things that need to be maintained by the MRT according to its users," he stated.

Linked News
Popular News indeks
  1. Pramono Prioritizes Construction of Cakung Regional Hospital

    access_time18-04-2025 remove_red_eye468 personFakhrizal Fakhri
  2. Governor Pramono Joins Cycling in Jakarta Silaturahride 2025

    access_time19-04-2025 remove_red_eye408 personBudhi Firmansyah Surapati
  3. Jakarta to Make Public Transportation Free on April 24, 2025

    access_time18-04-2025 remove_red_eye319 personAldi Geri Lumban Tobing
  4. City Goverment Encourages Residents to Use Public Transportation

    access_time21-04-2025 remove_red_eye284 personFakhrizal Fakhri
  5. Transjakarta Applies Special Fares for Female Customers

    access_time20-04-2025 remove_red_eye263 personAldi Geri Lumban Tobing

Hitung Mundur 22 Juni 2027

00
Hari
00
Jam
00
Menit
00
Detik