High Enthusiasm, Dishub Ensures Free Mudik Website Can Be Accessed

The Jakarta Transportation Agency (Dishub) has closed registration for the 2023 Jakarta Free Mudik (exodus) Program on March 24, 2023, at 9 AM, as registrants have exceeded the target.

Today, all participants who registered both online and offline have received a notification/announcement

Jakarta Dishub Head, Syafrin Liputo said the public's enthusiasm was very high since registration opened on March 23, 2023, at 8 AM. Thousands of people accessed the mudikgratisjakarta.com system simultaneously and many complained about the error system, but Dishub ensured in various ways that it was not an error and could still be accessed.

"Based on the results of document verification, during mudik trips, there was an excess of 5,984 passengers, as the target was 11,120 passengers. There were only 17,104 registered. In the returning flow from the target of 8,160 passengers, as many as 11,402 were registered but there was an excess of 3,242 passengers," he said, as quoted by Jakarta PPID's press release, Monday (4/3).

Dishub: Budget Allocation Meets Needs of Free Mudik Series

As anticipation before the opening of registration, Dishub has made various efforts on the free homecoming system:

a. Prepare 6 service point locations to help people who have difficulty registering

b. Opening a Call Center with the telephone number that we include on each information board at 6 service point locations

c. Adding a Free Mudik Information System VM/Server

d. Inform the correct registration website is mudikgratisjakarta.com

For prospective participants who have registered, his party has verified administrative completeness. Afterward, his party will contact the homecoming participants via WA Blast to ensure the homecoming participant's data is by the documents sent and the homecoming participants' readiness to join the Free Mudik program according to schedule.

Then for offline registrants who do not have a smartphone, when registering, they provide a document receipt and ask for a telephone number that can be contacted. Thus, Dishub's call center actively provides information to them. He urged those registrants should come directly to the nearest service point to take a printout of an offline ticket.

"Today, all participants who registered both online and offline have received a notification/announcement that they have been registered as participants for the Free Mudik program, and tickets sent via WA Blast as a form of re-verification," he explained.

Against high public interest and exceeding the quota, Dishub will do the following:

1. Verify again with the registrant to ask for the certainty of departure via WA Blast. It needs to be done to ensure that the registrant agrees to the schedule for going home/returning that has been set

2. Optimizing the transport capacity of the buses provided. Namely, originally 40 seats/bus became 46-50 seats/bus