Fulfilling the Needs of Citizens, City Utilizes IT Advances

To improve civil servants’ work efficiency and fulfill the needs of citizens, Jakarta Provincial Government is utilizing the advances in the sector of information technology (IT) industry.

Various applications are continuously being developed to meet the needs of Jakarta residents. With IT support, we keep innovating

“Various applications are continuously being developed to meet the needs of Jakarta residents. With IT support, we keep innovating,” stated Head of Public Information Division for Jakarta Communication, Informatics, and Public Relations Department, Eko Hariadi, Friday (11/28).

Actually, Hariadi continued, since 2011 Jakarta governor has used IT to hear citizens’ voices on city administration’s services through Public Opinion Response (ROP) system which includes telephone, SMS, media clippings, Twitter (@jakartagoid), Facebook (Jakarta.go.id), and e-mail (dki@jakarta.go.id).

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“All of the information coming in from the public, which initially reported in narrative, then changed into CROP (Quick Response Public Opinion) dashboard so it could be a much more detailed map, and come out in form of policies. From those reports, we can take action quickly, or, if needed, execute right at that time,” he uttered.

In addition, city administration has also used QLUE, a social media application, in handling various problems faced by Jakartans, such as waste management in a region.

“This application is very useful for officers. Jakarta Provincial Government can also know the activities of janitors while working all day, like who is responsible to pick up the trashes,” he explained.

In the near future, Hariadi added, his department will apply tracking technology to monitor the locations of janitors working in the city for work efficiency.

“We will also release Android application for the citizens who want to contribute in form of giving useful information in order to make Jakarta better,” he said.