Become Role Model, Ombudsman Appreciates Jakarta Public Service Mall

The Indonesian Ombudsman appreciated the Jakarta Public Service Mall (MPP).

LJakarta MPP 2022 to 2023 received the highest quality green compliance zone

The appreciation was conveyed by Indonesian Ombudsman's Recommendations and Monitoring Association Head, Ratna Sari Dewi during her visit to the Jakarta MPP along with her staff to see first hand public services organized by the Jakarta Investment and One-Stop Integrated Agency (PMPTSP).

According to her, this visit was very important, thus his party would get a full picture related to public services carried out by the Jakarta Government.

North Jakarta Commits to Improving Quality of Public Services

She explained the Indonesian Ombudsman also needed to ensure directly the public services in the Jakarta MPP went well.

"It also aims to tell people who might indeed come to the Ombudsman related to MPP services, especially related to technical. In addition to the field of supervision, the Ombudsman also needs to know the technical techniques of service even though it is not detailed," she explained, Saturday (12/16).

She hoped that the Jakarta PMPTSP Agency as the organizer of the MPP could continue to improve the quality of its services. Moreover, Jakarta MPP has also received the title of high compliance or green zone against public service standards from the Ombudsman.

"From the Ombudsman assessment, from Jakarta MPP 2022 to 2023 received the highest quality green compliance zone," she added.

He also claimed to be proud that the Jakarta MPP became a role model or pilot for other regions to date in practice both excellent public services for the community.

"This is part of the achievement that must be grateful for by friends at the Jakarta MPP from the Ombudsman, surely it feels that it is important," she added.

Jakarta PMPTSP Agency Secretary, Iwan Kurniawan said his party always supported and welcomed various efforts to improve public services within the Jakarta PMPTSP Agency.

He hoped that the working visit from the Ombudsman could provide positive benefits and contributions to the implementation of excellent public services in Jakarta, especially in improving service quality.

"We realize that the entire series of visits is intended to continue to improve the quality of public services and ensure high transparency and accountability," he stated.