Ciracas District Apparatus Commitments to Improve Service Quality
Reported by Nurito | Translated by Nugroho Adibrata
The Ciracas Sub-district Apparatus, East Jakarta, is committed to continuing to improve services to the community, through 10 service operational standards (SOP) set by the Administrative and Bureaucratic Reform Ministry (Kemenpan-RB).
This award is a motivation for us
The commitment above received an award from the Kemenpan-RB as one of 14 OPDs within the Jakarta Provincial Government, which is in the best category in providing public services. The award was officially received by Ciracas Sub-agency Head, Yus Wil Rasyid at a hotel in Central Jakarta yesterday.
"This award is a motivation for us to keep improving services to the community," he expressed.
Ciracas Residents Appreciate 3R Waste Management FacilityBesides implementing 10 SOPs, his party has also implemented innovations in providing services, like preparing barcode links for online services, doorstop services, and direct and online complaints.
Aside that, the office was designed to be disability friendly, by providing parking facilities for disabled drivers, access roads, toilets, breastfeeding areas, and adequate space for people with disabilities.
Intermediate Policy Analyst Assistant Deputy for Public Service Policy Strategy Formulation Deputy, Ari Samson explained the activity was in the context of socializing public service policies as an implementation of Law Number 25/2009 on public services.
Generally, the assessment of public services was based on six indicators. Among them were service policy, HR professionalism, information system management, and community satisfaction surveys.
"After being given this award, it is hoped that more OPDs in Jakarta will have excellent category scores in the future," he stated.
