The Food and Drug Monitoring Center (BBPOM) in Jakarta is holding a public consultation forum (FKP) in an effort to improve service standards to the community.

All stakeholders must be involved in the delivery of public services

The forum, which was held at the Lumire Hotel, Senen, Central Jakarta, Monday (4/29), presented representatives from various stakeholders from the central, regional government, state institutions, business associations, business actors, and mass media.

Jakarta BBPOM Head, Sofiani Chandrawati Anwar said it was an effort to create fair, transparent and accountable public services. Therefore, input from many stakeholders is needed.

"To achieve it, all stakeholders must be involved in the delivery of public services," she explained.

She explained that in providing services and supervision, there needs to be synergy between sectors, such as government elements as supervisors, business actors as producers and distributors, and the public as consumers.

Last year, his party had tried to maximize the provision of complaint and information services to the public outside of official certification services, such as CPOB, CPPOB, CPKB, CPOTB, and CDOB.

As a result, it was recorded that 1,665 services were accessed by residents who needed information and 30 complaint services. This service can be accessed face to face or through various media channels that we have, including WhatsApp at 0822 11267771, via email bpom_jakarta@pom.go.id and bbpomjkt@gmail.com or via the website with the address https://jakarta.pom.go.id and Instagram social media accounts.

What his staff has implemented during 2023 has been well responded to by the public. The index for the level of public satisfaction with BBPOM services was recorded at 94.71 percent and the satisfaction of business actors with the service received an index of 95.1 percent.

"Hopefully, we hope it can provide input and support, thus we can improve our services better," he hoped.